IGM247 Privacy Policy — Malaysian Member Personal Data Protection

1 Privacy Policy Introduction & Scope

Welcome to the igm247 Privacy Policy. This document is designed to provide full transparency to all members and visitors regarding our data protection practices. We believe that transparency is the foundation of trust, and your trust is igm247's top priority.

This Privacy Policy applies to all personal information collected through the IGM247 website, our official mobile app, and any related digital services. It covers all your interactions with our platform — from your very first visit through to becoming an active member.

By using any part of the IGM247 platform, you agree to the terms set out in this Privacy Policy. If you disagree with any part of it, please discontinue use of the platform and contact our support team for further assistance.

2 Information Collected by IGM247

IGM247 collects several categories of information to ensure our platform operates smoothly, securely, and in compliance with legal requirements. The information we collect can be divided into three main categories:

A. Information You Provide Directly

• Full name as per identity card or passport.
• Identity card number (MyKad) or passport number.
• Date of birth for age verification.
• Active mobile phone number.
• A valid email address.
• Current residential address.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• KYC (Know Your Customer) documents such as identity card photos, proof of address, and similar.

B. Information Collected Automatically

• Your device's IP address and network information.
• Web browser type and operating system version in use.
• Login session data including session time, date, and duration.
• Navigation history within the igm247 platform.
• Gaming data including bets, wins, losses, and transaction history.
• Cookie information and other tracking technologies as described in Section 5.

C. Information From Third-Party Sources

• Identity verification through trusted KYC service providers.
• Financial transaction information from banks and e-wallet providers used.
• Fraud prevention data from third-party security monitoring systems.

3 How IGM247 Uses Your Data

Every piece of information we collect has a clear and lawful purpose. igm247 uses your personal data for the following purposes:

4 Data Sharing with Third Parties

IGM247 takes great care when sharing members' personal data. We does not sell your data with anyone. However, there are certain situations where sharing data with selected parties is necessary to allow our platform to function properly:

• Payment Service Providers: Malaysian local banks, DuitNow, FPX, Touch 'n Go, and GrabPay receive the information required to process your financial transactions.
• Game Providers: Companies such as Pragmatic Play, PG Soft, Evolution, and other game partners receive only the minimum data necessary to deliver games securely.
• KYC & Identity Verification Services: Trusted third-party providers that help us verify member identities in accordance with Malaysia's legal requirements.
• Technology Infrastructure Providers: Cloud computing, cybersecurity, and analytics services that help us operate the platform safely and efficiently.
• Authorities & Regulatory Bodies: Information is shared when required by law, court order, or upon request by a legitimate enforcement agency.

All third parties working with igm247 are bound by strict data protection agreements. They are only permitted to use your data for specified purposes and are strictly prohibited from using it for any other purpose.

5 Cookies & Tracking Technologies

IGM247 uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly. These include login session cookies and security cookies. Without these cookies, the service cannot be provided and they cannot be disabled.
• Performance & Analytics Cookies: Helping us understand how members interact with the platform so we can continually improve the user experience. Data collected is aggregated and anonymised.
• Functional Cookies: Remembering your preferences such as display language, account settings, and search history so you do not need to reconfigure them each time you log in.
• Marketing Cookies: Used to display promotions and offers relevant to your interests. Cookies of this type are only activated with your consent.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Continued use of IGM247 after the cookie notice is displayed will be considered your consent to the use of cookies as described.

6 Data Security & Protection Measures

Protecting your personal data is a responsibility we take extremely seriously. IGM247 continuously invests in the latest security infrastructure to ensure your information remains protected at all times:

• End-to-End Encryption: All data transmitted between your device and our servers is protected by TLS 1.3 protocol with AES-256 encryption.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of security to their account.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect and prevent any unauthorized access attempts.
• Regular Security Audits: IGM247 conducts regular penetration testing and security audits carried out by independent cybersecurity experts.
• Internal Access Controls: Only staff with a specific business need are permitted to access member personal data, and every access is logged in detail.
• Secure Data Backup: Data backups are performed regularly and stored in separate locations with full encryption to ensure service continuity.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding your personal data held by IGM247. We fully respect these rights:

To exercise any of the above rights, please contact us via email at [email protected] or via Live Chat. We will process your request within 7 working days and may require identity verification beforehand to ensure the security of your account.

8 Data Retention & Deletion Period

IGM247 retains your personal data only for as long as necessary, taking into account business needs, legal obligations, and security interests. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active plus 5 years after account closure, to comply with financial and anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for a minimum of 5 years in accordance with Malaysian legal requirements relating to identity verification and financial compliance.
• Transaction History: Financial records are retained for 7 years in accordance with the Income Tax Act and applicable financial reporting requirements.
• Log & Security Data: Access and security logs are retained for 2 years for fraud detection and security incident investigation purposes.
• Marketing Data: Retained for as long as you provide consent or until you withdraw that consent.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with industry-standard procedures. Anonymised data is no longer linked to your personal identity and may be retained for analytical purposes.

9 Third-Party Links & Services

The igm247 platform may contain references to third-party services such as game providers, payment providers, and technology partners. It is important that you understand the following:

• The IGM247 Privacy Policy applies only to platforms and services operated directly by IGM247.
• Games provided by third-party providers (such as Pragmatic Play, Evolution, PG Soft) are subject to each provider's respective privacy policy.
• IGM247 is not responsible for the privacy practices or content of any third parties associated with our platform.
• We encourage you to read and understand the privacy policy of every service provider you use, especially your preferred payment provider.

IGM247 continually reassesses our third-party partners to ensure they meet high data protection standards before any data sharing is permitted.

10 Amendments to the Privacy Policy

IGM247 reserves the right to amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or data protection improvements. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform at login for a minimum period of 14 days.
• Sending a notification email to all registered members if the amendments involve significant changes to how we use your personal data.

Continued use of the igm247 platform after the effective date of any amendment constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically. If you disagree with any amendment, please contact us to discuss the available options.

11 Contact Us Regarding Data Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how IGM247 handles your personal data, please contact us through the following channels:

Official Email

Send an email to our privacy team at:
[email protected]
Response time: 1–3 business days

24/7 Live Chat

Chat directly with our support agents who are available to assist in Bahasa Melayu around the clock.
Response time: Immediate

IGM247's Data Protection Officer (DPO) team will handle all privacy-related enquiries with full attention and confidentiality. We are committed to providing a clear and satisfactory response to every enquiry received.